Bad things and good things

[gothick]

The bad news is that my MacBook has developed a minor crack in the casing, as have so many other people's that I've just discovered a Flickr group devoted to photos of the problem. The good news is that I took it into the local Apple authorised place in Bristol today (handily five minutes' walk from work), they'll be fixing it under warranty, and I should get it back in a few days.

Sure, I know this is exactly what should happen and no more, but I can't help but feel that if it'd been a Windows laptop from Dixons that I'd probably still be in the shop arguing with someone, so while it's been a bad experience from a product quality point of view, it's been a very good one from an after-sales service point of view. Ho hum.

Anyway. I think I'll go to bed while I still have the energy to do so...

Comments

[gothick-matt.livejournal.com]

I'm not sure I'd have been whiny enough except for the combination of it being quite expensive and only nine months old, the fact I've not actually used it enough to wear it that much, and the fact that the Apple repair centre in Bristol is a literal five-minute walk from the office.

If you do want to get it done, you may be able to get it done much faster; I'm only going without for a few days because it was simpler for me to book it in on the spot than for me to hang on until they got hold of the replacement part and bring it back. Some people have reported having it done within an hour of turning up at an Apple store...